Our customer care team is here to serve you. Below are answers to the most common questions about orders, shipping and support.
Orders & Shipping
What shipping do you use?
All orders ship from within the United States for fast, discreet domestic delivery. Packages are sent tracked, and typical delivery time is 5-20 business days. Shipping is a flat $35.00 per order, with no hidden fees. Once your parcel is on its way, you will receive a tracking number so you can follow its status.
Free shipping is applied automatically on orders over $500.00 — the delivery fee simply drops to $0 at checkout, so larger orders ship on us.
Is there a minimum or maximum order?
There is no strict minimum order. If you are ordering from us for the first time, we recommend starting with a modest order so you can check the quality of our products and the reliability of our delivery. Once you are confident, you are welcome to place larger orders - and returning customers unlock better bonuses and discounts.
How do I pay?
We accept secure credit-card payments at checkout. Your card details are handled by the payment processor over an encrypted connection - we never store them.
Do you have discounts and bonuses?
Yes:
- Buy 5, get 1 free - every 5 units of the same product add a bonus unit to your cart automatically.
- 10% off for photos - send us pictures of your delivered order and get a discount code for your next purchase. See Get 10% Off for Taking Pictures of Your Gear.
- Regular sales - selected popular products go on sale; check our on-sale products for current deals.
Problems & Solutions
My order is incomplete or an item is damaged. What happens now?
We will reship any damaged or missing items to you free of charge. Our only requirement is that you record a video of yourself opening the package. This protects both sides: over the years we have received a number of false claims about missing or damaged items, and the unboxing video lets us resolve genuine issues quickly and fairly.
My tracking has not updated or the package is delayed.
Tracking can take a couple of days to show movement after a parcel is accepted, and occasional carrier delays are outside our control. If your tracking has not updated for an unusually long time, contact us and we will look into it and, where needed, arrange a reship.
Still need help?
Open a support ticket or reach us through our Contact page. You can also browse our FAQ for more answers.